Frequently Asked Questions
How do we book you as our photographer?
We have gone to great lengths to make sure our booking process is easy and convenient. A retainer of 50% of your chosen package due in order to secure your date. The retainer fee is non-refundable. For the wedding the remaining balance will need to be finalized 2 weeks prior to your wedding date, for family or engagement the final payment should be made on the day of photoshoot by cash.
What payment method do you accept?
We accept payment via Paypal or direct bank transfer. We’ll send all the details along with the invoice when you have confirm the booking.
What do we expect after the wedding
Each image is hand selected and edited to tell the story of your day. This process can take from 4 – 6 weeks. Once completed, your collection of images will become available in your personal gallery and will include a mixture of colour and black and white images.
How are the images delivered?
If you chose the package that covers more than 8 hours session, full-resolution images (300dpi) are delivered on a custom made USB drive approximately 2 weeks after your gallery is made available. This includes about 6000 digital negative images. If you purchased our album with your package, it will be shipped to you along with the USB drive. For small package cover less than 8 hours session all the full resolution images (300dpi) will be delivered via cloud drive.
If I purchased the album, how long does it take for that to be designed and ordered?
After a couple has selected their favorite images, the album usually takes about total 4 weeks for design and print.
What kind of edit does applies to selected images?
We only do a basic exposure, brightness-contrast, cropping, color correction, and toning. We are unable to do advance digital imaging editing, for example, changing the shape of the body.
For couple or family session when is the best time to take photos?
The best time for photo session is during the golden hours sunset/sunrise (6AM-10AM or 3PM-7PM) to avoid harsh light as Bali is a tropical island which close to the horizon.
Will our images be featured on your blog?
Yes! Of course we’d love to feature your wedding or love stories on our blog!
What happens if it’s raining during family/couple session?
The weather in Bali is now unpredictable. If it’s just light rain we’ll wait until the rain stop. If the rain is heavy and not stop we’ll try to reschedule the photoshoot the next day, however, if we don’t have any time left, we will cancel the photoshoot and refund all the money. We can also be creative with the rains! Our camera is water-sealed, and so are we, so we are happy to shoot in the rain and it won’t affect how many photos you receive. We pretty much have it covered, the rest is up to you!